Privacy Policy

Last updated: January 2024

Introduction

crater-beam ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our card protection services.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information such as your name and email address
• Service preferences and enquiry details
• Communication records when you contact us
• Payment information when you subscribe to our services

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our card protection services
• To respond to your enquiries and service requests
• To send you service-related communications
• To process payments and manage your subscription
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our service agreement with you
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given clear consent for us to process your data for specific purposes
• Legal obligation: Processing necessary to comply with UK law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (subject to confidentiality agreements)
• When required by law or to respond to legal process
• To protect the rights, property, or safety of crater-beam, our users, or others
• In connection with a merger, acquisition, or sale of assets (with appropriate notice)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. When determining retention periods, we consider the amount and sensitivity of the data, potential risks, and our legal obligations.

Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

International Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

crater-beam
47 Finsbury Square
London, EC2A 1PQ
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.